TH68 FAQ – Frequently Asked Questions About Our Gaming Platform

TH68 only accepts members aged 18 and above. This is an absolute policy in compliance with responsible gaming guidelines. During the identity verification (KYC) process, you are required to submit a valid identification document to confirm your age before any withdrawal is processed.

No. TH68 enforces a one-account-per-person policy. If the system detects multiple accounts linked to the same phone number, email address, IC number, or device, all associated accounts may be suspended and their balances held pending investigation.

Log in to your account and navigate to the Account Settings > Personal Information. From there you can update your phone number or email by completing a re-verification process using OTP. Keep your information up to date to ensure smooth account recovery when needed.

KYC (Know Your Customer) is an identity verification process that involves submitting a copy of your identity card or passport. This is required before your first withdrawal is processed. Its purpose is to protect your account from misuse and ensure all financial transactions are conducted safely and legitimately.

Withdrawals to local Malaysian bank accounts are typically processed within 15 minutes to 2 hours after the request is approved. In cases where KYC verification is required or the withdrawal amount exceeds a certain limit, additional review may take up to 24 business hours. Crypto withdrawals are processed within 30 minutes.

The minimum deposit at TH68 is RM 10 for most payment methods. The maximum limit depends on your account tier and the payment method used. VIP members enjoy higher deposit limits. For withdrawals, the minimum is RM 30 and members may submit unlimited daily withdrawal requests on fully verified accounts.

A withdrawal may be rejected for several common reasons:

• KYC incomplete or documents not accepted
• Bonus wagering (rollover) requirements have not been met
• Bank account details do not match the name on your TH68 account
• The registered bank account differs from the account used for deposit
• The system has detected unusual activity and requires additional security verification

Contact our support team via live chat for further clarification.

Wagering requirements, or rollover, means you must place bets totalling a specified amount before bonus funds can be converted into withdrawable cash. For example, if the rollover is 20x and you receive a RM 50 bonus, you must wager RM 1,000 (RM 50 × 20) before you can make a withdrawal. Rollover requirements vary by promotion type.

Yes! th68 offers a wide range of ongoing promotions for all members:

• Daily login bonus — Claim free credits daily just by logging in
• Weekly cashback — Get back a portion of your losses every week
• Reload bonus — Additional promotions on your second deposit and beyond
• Birthday promotion — Special rewards during your birthday month as a th68 member
• Tournament promotion — Cash prizes for winners in slot tournaments and special games

The TH68 VIP programme has several tiers — Bronze, Silver, Gold, Platinum, and Diamond. You advance automatically based on your cumulative deposit total and wagering activity. Each tier offers different benefits such as higher withdrawal limits, greater cashback, exclusive bonuses, and access to a personal account manager for the highest VIP members.

RTP stands for Return to Player — the percentage of total wagers returned to players over the long term. For example, a slot with 96% RTP means that for every RM 100 wagered in total, players receive back RM 96 on average. RTP does not guarantee wins in a short session but reflects the overall value of the game. TH68 displays the RTP for every slot in the game information section.

Yes, th68 provides demo mode for most slot games. You can try games in free mode without making a deposit or even logging in. Demo mode uses virtual credits, letting you understand the game mechanics before playing with real money. However, winnings in demo mode cannot be converted to cash.

Log in to your account and go to Settings > Security > Two-Factor Authentication. Choose your preferred 2FA method — SMS OTP or an authenticator app (Google Authenticator / Authy). Follow the step-by-step instructions to complete the activation. Once 2FA is enabled, every new login will require an additional verification code sent to your mobile phone.

Act immediately:

• Change your account password instantly via the th68 website
• End all active sessions via your account security settings
• Contact TH68 customer support via live chat and report the issue
• If you suspect any unauthorised financial transactions, our team will freeze the account temporarily while an investigation is conducted
• Also check your email and social media accounts if you use the same password

Minimum requirements for the TH68 app:

• Android: Version 5.0 (Lollipop) or above, minimum 2GB RAM, 100MB storage space
• iOS: iOS 12.0 or above, iPhone 6s or newer, iPad 5th generation or above

For a smooth gaming experience, we recommend a device with at least 4GB RAM and a stable 4G or WiFi connection.

Yes, the th68 mobile app offers an experience on par with the desktop version. All slot games, Live Casino, sports betting and account management — including deposits and withdrawals — can be done entirely through the app. In fact, there are exclusive promotions available only to mobile app users as an added bonus.